Simplicity + Certainty = Confidence
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Secure

Secure

Your information is securely held, communications are safely encrypted. Our fully encrypted backups occur often and regularly. Flexible and secure user password security.

Fast

Fast

Fast interfaces, user experience and reporting through the latest database design and web technology. User management tools aide efficient processes

Simple

Simple

Uncluttered user interfaces, multiple browser tab access, effortless data links. Our user-friendly and easy to learn user interface means no steep learning curve. Logical data entry flow with what you expect where you expect.

Customisable

Customisable

You select the modules you use and customise to your needs. You control your reports' content, you tailor your installation to suit your businesses needs

Standardised

Standardised

We support the global standards on Risk Management (ISO 31000) and Compliance (ISO 19600) and APRA SSP 220

Centralised

Centralised

One stop for all of your risk and compliance office needs. View completed and incomplete controls. Retain all your controls and records in the one accessable data base

How it Works

Feature diagram

CRS Certus becomes your record of your risks, risk profile, risk mitigators, obligations, responsible managers and staff, policies and procedures. It holds your proof of control execution. It facilitates recording and managing issues, incidents and complaints. CRS Certus can be interrogated to deliver reports on all data it holds in a format your audience needs.

Risks

Full risk management system. Customisable risk register. Multiple entity ratings support. Links to mitigating controls and issues register. Risk appetites tied to strategic objectives. Risk tolerance triggers and questionnaire system.

Obligations

Record obligations. Link to legislative or regulatory sources. Reconcile obligations with business controls

Controls

Document business controls. Link to risks and obligations. Assign responsibilities to managers. Automatically generate controls self-assessment questionnaires. Managers alerted when questionnaires are ready, complete within CRS Certus

Assessments

Controls response assessment navigation. Record testing results. Full audit records of resolution and further action. Directly load adverse responses into Issues Register.

Incidents

Capture incidents originating from within CRS Certus and reported by your business. Customise incident categories. Workflow management. Assign activities. Capture reportability assessment, related documents and developments.

Complaints

Customise complaint categories. Seamless flag as incidents, breaches or risk mitigation controls failures.

Registers

Breach register with regulator reporting assessments. Personal dealing approvals and register, gifts & benefits, training, conflicts of interest, relatedy party, legal documents, administrative documents, publications, office holder registers amongst others.

Alerts

Email alerts issued out of the system directed to your defined positions. Customisable email content and triggers. Email service log validates that communications are sent.

Policies & Procedures

Policies and procedures library. Alert users to new content to review within CRS Certus. Capture user confirms of access and understanding of policies and procedures. The library becomes your single point of truth.

Reporting

Flexible reporting to PDF and XLS(X). Customisable report content, period and presentation, tailored and relevant for the audience. Reports returned immediately. Aides regulatory enquiry, annual audit, demonstrates the control you have over your business

Consultancy and Outsourced Management

In addition to providing CRS-Certus as a software service, we provide consulting and outsourced management services. These services are available separately from CRS-Certus.

We can help to:

  • Operationalise your risk and compliance management system.
  • Workshop your risks.
  • Build Controls.
  • Document your regulatory obligations.
  • Implement incident/complaints reporting.
  • Document your policies & Procedures

Compliance & Risk Services Pty Ltd has been providing risk and compliance management solutions for businesses for over 10 years.

Our speciality in financial expertise

We have particular experience with financial Australian financial institutions such as Australian Financial Services Licensee, APRA regulated entities, Australian Credit licensees and AUSTRAC reporting entities.

  • Australian Financial Services ('AFS') Licence applications and licence variations
  • RSE licence applications
  • AFS Licence compliance reviews
  • Managed investment scheme registrations
  • Draft compliance plans
  • Draft Product Disclosure Statements ('PDS')
  • PDS due diligence
  • MDA contracts
  • Provide outsourced compliance management
  • Anti-money laundering & counter terrorism financing ('AML/CTF') programs
  • Independent reviews of AML/CTF programs
  • External Compliance Committee members
  • Temporary compliance staff placements
  • Risk management frameworks
  • Local agent for foreign licensees
  • Technical and product advisory services
  • Responsible manager training

Our values and ideals

Experience

We are experienced risk and compliance management practitioners experienced in developing and operating risk and compliance management systems.
CRS-Certus is developed through our experience as risk and compliance management practitioners.

In-house programming team

Our programming team is retained in-house. We believe that the partnership of practitioner and programmer provides a strength that few competitors may match.

Secure IT architecture and backups

Our system uses contemporary database design, programming languages, and hardware. We have implemented a constant backup regime using offsite encrypted storage.

Trust

We have provided services to over 200 clients over the globe. We have acted as topic experts under ASIC enforceable undertakings, engaged as experts in litigation and ASX disciplinary reviews.

Articles

ASIC introduces new IDR reporting requirements
By Adam Bold at 08/04/2022
Cyber squatting - be aware of New Domain Name changes now available
By Terry Dalziel at 31/03/2022
ASIC review of the marketing of managed funds performance and risks
By Terry Dalziel at 23/03/2022
Quality of Advice Review
By Terry Dalziel at 22/03/2022
Austrac Proposed Guidance on Source of Funds and Source of Wealth
By Gerald O'Byrne at 22/02/2022
Director Identification Numbers Commencing
By Gerald O'Byrne at 22/10/2021
Changes to AML/CTF Requirements
By Sharman Grant at 28/09/2021
ASIC guidance on breach reporting
By Gerald O'Byrne at 17/09/2021
ASIC v RI Advice Group Pty Ltd – failure to properly supervise an Authorised Representative
By Terry Dalziel at 12/08/2021
ASIC reference checking and information sharing protocol
By Gerald O'Byrne at 26/07/2021
ASIC email to licensees - reportable situations
By Murray Jones at 25/06/2021
Structural change in Stock Broking
By Adam Bold at 23/06/2021
Ongoing Fee Arrangements - Obligations and Client Consent
By Terry Dalziel at 16/06/2021
Property related AFS Licensees and APRA Connect
By Gerald O'Byrne at 09/06/2021
Change in treatment of leases for calculation of net asset, adjusted surplus liquid funds and surplus liquid funds – no longer an excluded asset
By Terry Dalziel at 02/05/2021
New Compliance Standard replaces ISO 19600
By Murray Jones at 20/04/2021
Consent to Deductions – Ongoing fee arrangements, information to be provided where a fee is to be deducted from a clients account: An updated.
By Terry Dalziel at 30/03/2021
Special Purpose Financial Statements ceasing from 1 July 2021
By Terry Dalziel at 30/03/2021
Disclosure of lack of independence – further disclosure via legislative instrument
By Terry Dalziel at 25/03/2021
Financial Sector Reform (Hayne Royal Commission Response No. 2) Bill 2020 now Law
By Terry Dalziel at 11/03/2021
ASIC introduces new IDR reporting requirements

ASIC media release 22-071 advises that its new Internal Dispute Resolution (IDR) reporting requirements commence for 11 large Licensees on 28 February 2023 and for the remainder of affected licensees, (those with retail authorization) from 31 August 2023.  RG 271 requires recording of all complaints and provides guidance on complaint acknowledgement, response content, response time frames and exceptions.  Reporting requirements differ for financial services, superannuation (including insurance within super) and credit licensees.  With all licensees reporting in a single format, ASIC will identify and measure trends, functional hot spots triggering complaints and rank Licensees’ relative performance.  ASIC will publish consolidated IDR data.

RG 271 sets out various metrics and time durations that should be collected by Licensees’ IDR systems, noting that licensees receiving many complaints should implement a software solution.  The RG also sets out ASIC’s expectation for Licensee’s review of their IDR system, complaint causes, adherence to time frames and assessment and implementation of improvement opportunities.

Media Release 22-071 refers to ASIC’s IDR data reporting handbook which outlines IDR reporting obligations and report content. Reports must be made 1 month after the expiry of 6 month periods ending December and June (1 month extra for the first two periods).  Reports must conform to ASIC’s reporting template and follow ASIC’s “data dictionary”, be prepared in “csv” format and lodged via the Regulatory portal.  Data reported includes mandatory, conditional and optional data.  Some conditional data, eg Complainant age, is reportable if the licensee has captured the data, even if capture is outside of the IDR process.  Complaints that involve multiple products or services, say advice, service and product are reported in up to the three most significant elements.

Report lodgment will invoke a two-stage validation check, both must be passed to complete lodgment, there is no limit on the number of attempts to successfully lodge.  The first validation check delivers an immediate pass/fail message. The second (deep) validation may take up to 48 hours to advise pass/fail by email. Licensees are provided direction of the fail cause. The data dictionary runs to 80 pages, driven by its application to all licensees and the reporting requirements’ detail.  CRS expect that only a fraction of the data dictionary will apply to an individual licensee, however licensees are on notice reporting obligations are complex, ongoing and mandatory.  We expect the report complexity to drive more licensees to an IDR software solution, unless they have few complaints and the internal resources to complete the reporting spreadsheet manually.

CRS software solution includes a complaints form that captures required data and delivers a report we expect will be accepted by ASIC.  However, because report content is driven by a licensee’s business model, we expect our complaints forms and reports will require individual attention. 

Contact Us

Feel free to drop us a message if you have any questions or requests.

Or give us a call at

P: 03 9663 4456

and post us at

P.O. Box 18009
Collins Street East
Melbourne, VIC 8003

We're located at

Level 25, 360 Collins St
Melbourne, VIC, 3000